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This page lists frequently asked questions abour our services. Please read
through before contacting Drop In Media; your question may already
be answered.
Does Drop In Media own any shortcode?
Yes, we have provisioned 81595 on all major carriers.
What carriers are supported?
Our applications are available on Cingular Wireless, AT&T, Verizon, Sprint, Boost, Nextel and T-mobile.
How do I Opt-Out?
Simply text STOP to 81595. If you are subscribed to more than one application,
you'll receive a message asking you to send 'STOP keyword' where keyword is replaced
by the actual keyword used to trigger application.
What is this keyword for?
Because shortcodes in the US are very expensive, it is common to share many services on a single
shortcode. A unique keyword is assigned to each service for this purpose. When
starting an SMS conversation with a particular service, always send the keyword first.
How do I Opt-In?
Simply send the application keyword to 81595, eg surf to 81595
What happens if I do not respond to confirmation?
The confirmation is only valid for 60 minutes. After that it will expire and
you will need to send a keyword again, to initiate dialog with a particular
application.
How do I know what keywords are available?
Send HELP to 81595.
How much does it cost?
Pricing depends on each deployed service (and it's owner), but is roughly between 25c a message and $1 a message.
Do I get charged premium for Opt-In and Welcome messages?
No. Any "system" messages, such as help, welcome, goodbye, opt-in messages
are not premium. Standard messaging charges may still apply.
How do I know when I get charged?
Whenever we send you a premium message, we append ($1/stop 2quit). If you do not receive
this advice of charge, you have not been charged.
Why does it say $1, when the web site said 25c per message?
We currently can only charge $1 on our shortcode. Therefore you will be charged once
every four messages, if an application is advertised as 25c/message.
What if I am a pre-paid customer?
Pre-paid customers are not able to participate in the program.
Do Standard rate messaging costs apply?
Standard rate messaging rates may apply depending on your SMS messaging contract.
Do you allow 3rd parties to import list of phone numbers?
No. We have a strict opt-in policy and we do not support, or facilitate
any other way of getting subscribers on our services.
Why am I not receiving messages?
You must be on one of the supported carriers in order to receive our messages.
VERIZON
To receive text messages on your mobile phone, you need a digital phone. Verizon calls text messaging Mobile
Messenger, and it is on by default on most phones. You will be charged per message unless you sign up for one
of their messaging plans. If you want to sign up for Verizon's Mobile Messenger Plan or are unsure if text
messaging works on your phone, call Verizon Customer Care at 1-800-2-JOIN-IN and request to have Mobile
Messenger Service activated on your phone. There are 100 and 600 messages/month plans.
CINGULAR
To receive text messaging on your mobile phone, you need a digital phone. Cingular calls text messaging Interactive
Messaging, and it is on by default on most phones. You will be charged per message unless you sign
up for one of their messaging packages. If you have not signed up for Cingular's Interactive Messaging or are
unsure call Cingular Customer Service at 1-866-CINGULAR and request to have Interactive Messaging activated
on your phone. Choose one of the three plans available: 100, 250 or 500 messages/month.
What will my handset do when I receive a text message?
When you receive a message, your phone will beep or vibrate, depending on what setting the phone is on,
please see your instruction manual for more specific details You should see "Message Received" along with
an envelope icon on your phone's display. Please consult your handset instruction manual for specific details.
What is a SMS/Text message?
SMS stands for Short Message Service, which allows us to send you messages of up to 160 characters.
Read this article for more information.
Will you sell or share my information with third parties?
NO. We will only use your information in the manner described by our Terms of Service. You can be
assured that: Your information will not be shared, sold, or distributed to any third parties (unless required
by law). Your information will not be used to send you spam or any other unsolicited commercial e-mail.
Your information will not be used to maintain a spam mail listing.
How do I stop my phone from beeping when I get a message?
Many phones allow you to change the settings on your phone for how your phone will signal text messages.
On most phones you can set text messages to either ring, vibrate or silent mode. Check your phone's manual.
What happens if my cell phone is turned off?
If your phone is off when you receive the message, you will get the message when you turn it on,
just like you would your voice mail.
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