This page lists frequently asked questions about our services. Please read through before contacting Drop In Media. Your question may already be answered.
Does Drop In Media own any shortcodes?
Yes, we have provisioned 81595 and 50501 on all major North American carriers. Please note that 81595 is not live on Canadian carriers.
What carriers are supported?
Our applications are available on Alltel, AT&T, Boost, Cricket Wireless, Nextel, Sprint, Verizon Wireless, Virgin Mobile, and T-mobile. Please note that 81595 is not available on Canadian carriers.
How do I opt out of MMS alerts?
Simply text STOP to 50501. If you are subscribed to more than one application, you’ll receive a message asking you to send ‘STOP keyword’ where keyword is replaced by the actual keyword used to trigger application.
How do I Opt-Out of chat?
Simply text STOP to 81595. If you are subscribed to more than one application, you’ll receive a message asking you to send ‘STOP keyword’ where keyword is replaced by the actual keyword used to trigger application.
What is this keyword for?
Because shortcodes in the US are very expensive, it is common to share many services on a single shortcode. A unique keyword is assigned to each service for this purpose. When starting an SMS conversation with a particular service, always send the keyword first.
How do I Opt-In?
Simply send the application keyword to the appropriate shortcode, eg fashion to 50501. For a full listing of our MMS Alerts, click here (link to http://50501.mobi/fresh).
What happens if I do not respond to confirmation?
The confirmation is only valid for 60 minutes. After that it will expire and you will need to send a keyword again, to initiate dialog with a particular application.
How much does it cost?
Pricing depends on each deployed service (and its owner). Visit (link to 50501.mobi) for pricing details per application.
Do I get charged a premium for Opt-In and Welcome messages?
No. Any “system” messages, such as help, welcome, goodbye, opt-in messages are not premium. Message and data rates may still apply.
What if I am a pre-paid customer?
Pre-paid customers are able to participate in our programs. Our charges will simply be deducted from your prepaid balance.
Do Standard rate messaging costs apply?
Message and data rates may apply depending on your messaging contract with your wireless carrier.
Do you allow 3rd parties to import lists of phone numbers?
No. We have a strict opt-in policy and we do not support, or facilitate any other way of getting subscribers on our services.
Why am I not receiving messages?
You must be on one of the supported carriers in order to receive our messages.
What will my handset do when I receive a text message?
When you receive a message, your phone will beep or vibrate, depending on what setting the phone is on, please see your instruction manual for more specific details You should see “Message Received” along with an envelope icon on your phone’s display. Please consult your handset instruction manual for specific details.
What is the difference between an MMS and an SMS/Text message?
MMS stands for Multimedia Message Service, which allows us to send you text as well as images. SMS stands for Short Message Service, which allows us to send you messages of up to 160 characters.
Will you sell or share my information with third parties?
NO. We will only use your information in the manner described by our Terms of Service. You can be assured that: Your information will not be shared, sold, or distributed to any third parties (unless required by law). Your information will not be used to send you spam or any other unsolicited commercial e-mail. Your information will not be used to maintain a spam mail listing.
How do I stop my phone from beeping when I get a message?
Many phones allow you to change the settings on your phone for how your phone will signal text messages. On most phones you can set text messages to either ring, vibrate or silent mode. Check your phone’s manual.
What happens if my cell phone is turned off?
If your phone is off when you receive the message, you will get the message when you turn it on, just like you would your voice mail.